Product Returns
Kotimarkets Return Policy Introduction:
Welcome to Kotimarkets!
We strive to provide you with high-quality products and excellent customer service. In the event that you need to return a purchase, we have outlined our return policy below to ensure a smooth and hassle-free experience for you.
1. Eligibility Criteria: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Some items may not be eligible for return due to hygiene or safety reasons, such as perishable goods, intimate apparel, or customized items. Please check the product description for eligibility before making a purchase.
2. Return Process: To initiate a return, please contact our customer service team within 30 days of receiving your order to obtain a Return Merchandise Authorization (RMA) number. You can reach our customer service team via email, phone, or live chat. Please provide your order number and a brief description of the reason for the return when contacting us. Once you have received your RMA number, securely package the item(s) and include the RMA number on the outside of the package. Ship the item(s) back to us using a trackable shipping method. The cost of return shipping will be the responsibility of the customer unless the return is due to a mistake on our part or a defective product.
3. Return Timelines: Returns must be postmarked within 15 days of receiving your RMA number. Upon receiving the returned item(s), we will inspect them to ensure they meet our return criteria. Please allow 5 business days for us to process your return and issue a refund or store credit, depending on your preference.
4. Refund Options: If the return is approved, you will have the option to receive a refund to your original payment method or store credit. Refunds will be issued for the purchase price of the item(s) returned, excluding any shipping fees or restocking charges, if applicable. Please note that it may take several business days for the refund to reflect on your account, depending on your financial institution.
5. Exchanges: We currently do not offer direct exchanges. If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item.
6. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately upon receipt to report the issue. We may request photos or additional information to assess the damage or defect and expedite the resolution process. Depending on the circumstances, we will provide a replacement, repair, refund, or store credit for the damaged or defective item.
7. Non-Returnable Items: Certain items are not eligible for return, including but not limited to: Perishable goods Intimate apparel Customized or personalized items Items marked as final sale or clearance
8. Restocking Fees: In some cases, a restocking fee may apply to returns of certain items. This fee will be deducted from your refund or store credit.
9. International Returns: International returns may be subject to additional fees or customs duties. Please contact our customer service team for guidance before initiating an international return.
10. Policy Updates: We reserve the right to update or modify our return policy at any time without prior notice. Please check our website for the most current version of our return policy. Contact Us: If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team. We're here to help! Conclusion: Thank you for shopping with Kotimarkets. We value your business and strive to make your shopping experience enjoyable and convenient. If you have any feedback or suggestions regarding our return policy, please let us know. We appreciate your support! This comprehensive return policy ensures clarity and transparency for both the customer and the company.