Money-back guarantee!
Money-Back Guarantee
At Kotimarkets, we are committed to ensuring your satisfaction with every purchase you make through our platform. We understand that sometimes things may not go as planned or meet your expectations, and we want to assure you that your investment is protected.
Therefore, we offer a comprehensive money-back guarantee to all our customers. If for any reason you are not completely satisfied with your purchase, you may request a refund within 30 days from the date of purchase.
To initiate the refund process, please follow these simple steps:
- Contact Customer Support: Reach out to our dedicated customer support team via email at support@kotimarkets.com or through our live chat feature on the website. Provide your order details and reasons for the refund request.
- Return the Product (if applicable): In cases where physical products are involved, you may be required to return the item(s) in their original condition and packaging. Detailed instructions regarding the return process will be provided by our customer support team.
- Processing the Refund: Once your refund request is received and validated, we will process the refund within 2 to 3 business days. The refund will be issued via the original payment method used during the purchase.
Please note the following conditions and limitations of our money-back guarantee:
- Time Limit: Refund requests must be submitted within 30 days from the date of purchase.
- Eligibility: Only purchases made through Kotimarkets are eligible for a refund under this guarantee. Third-party purchases or transactions made outside our platform are not covered.
- Exclusions: Certain products or services may be exempt from this guarantee due to their nature. These include but are not limited to digital downloads, custom orders, and services rendered.
- Shipping Costs: Shipping and handling charges incurred during the purchase are non-refundable unless the return is due to a defect or error on our part.
- Dispute Resolution: In the event of any dispute regarding eligibility or processing of refunds, the decision of Kotimarkets shall be final.
By using our platform and making a purchase, you agree to abide by the terms and conditions outlined in this money-back guarantee.
If you have any questions or concerns regarding our refund policy, please don't hesitate to contact us. Your satisfaction is our top priority, and we are here to assist you every step of the way.
Thank you for choosing Kotimarkets for your shopping needs.
Sincerely,
Kotimarkets Team